Refund policy

Due to the hygienic nature of our skincare products, we do not accept returns once products have been delivered.

Refunds or replacements will only be considered in the following cases:

• Product received is damaged.
• Wrong product delivered.
• Product received in defective condition.

To initiate a request, customers must contact us within 48 hours of delivery with clear photographs or an unboxing video.

Approved refunds or replacements will be processed within 5–7 business days.

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Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

For cancellation assistance, customers may contact our support team before shipment.